Last updated: 11 October 2026
Svaha is a personal matchmaking service for expats — people building a life away from their home country. We run interviews, search for people who fit your request, speak to each of them personally before an introduction, and help arrange a meeting. The service is operated by SVAXA LIMITED, Company Number 15981646, 167-169 Great Portland Street, London (“we”, “Svaha”).
By using the site and the service, you agree to these terms. The service is available only to people aged 18 and over.
Our services are paid. We provide two different services, both described below.
The difference between them is who runs the search. In service A we run the search: we look for people who fit your request, including outside our database, speak to each of them personally, and present to you the ones who fit. In service B we do not run a search for your request: your profile sits in our private database, and we write to you when you are the person who fits a client's request. So in service A you pay for the search work, and in service B only for an introduction that actually takes place.
Which of the two we can offer you depends on your request and on whether we are able to run a search for it. We tell you this before any payment.
Step 1 — interview and registration, £180. Includes: signing the contract (which also contains the confidentiality obligations — no separate document is needed), an in-depth interview, a document describing your request in detail, a short questionnaire, and registration of your detailed profile in our private client database. This payment covers the interview and the work on your profile; once those are delivered it is non-refundable. If you cancel before the interview takes place, we refund the £180 in full.
Step 2 — introductions package, £300. We search for and present people matched to your request until the first Date has taken place, and in any event no more than three introductions.
An introduction means presenting a person matched to your request whom we have spoken to personally beforehand and who has confirmed they are willing to meet you. An introduction is counted when we show you their profile, whether or not you express interest.
If a Date takes place on the first or second introduction, the package is complete and the remaining introductions are not delivered. You are paying to meet someone, not for a number of profiles.
Being in the database is free. You fill in a profile, we add it to our private database, and we write to you if you are the person who fits a client's request. Submitting a profile, being included in the database and our storing of your profile place no obligations on you, and you can leave at any time. This service does not include a search for your own request.
If you wish, you can begin your participation with an interview, £180. It is a personal conversation, after which we write your profile ourselves and agree it with you. The interview helps us understand your request more precisely, but it does not make you a client under service A and does not include an introductions package. If you cancel before the interview takes place, we refund the £180 in full. Once the interview has taken place, the payment is non-refundable.
Each introduction to a person who fits you costs £50. An introduction means that you have both seen each other's profiles and have both agreed to meet. Until that point you pay nothing. We may reserve the amount in advance, but we charge it only after both sides have agreed. If the introduction does not take place, the reservation is released and the money is returned in full. We help arrange the meeting, in person or by video call.
The guarantees and refunds in clause 4 apply to the introductions package under service A. One-off introductions are governed by the rules in this section.
Besides clients, the matching process also involves people we find through targeted outreach and people who send us their profile themselves. Submitting a profile, being included in the database and our storing of your profile are free and place no obligations on you. No separate documents are needed: consent to process the data is given within the profile itself. You can leave the database and ask us to delete your data at any time. This service is described in section B of clause 2.
A profile is an application to take part, not automatic inclusion in the database. We may ask you to do an interview first, or not include your profile, if without that we would not be able to present you to our clients.
Until we have included your profile, participation through a profile remains free and places no obligations on you. If you have chosen to enter through an interview, the £180 is paid before the interview, and the refund rule from section B applies to it: a full refund before the interview, and no refund once the interview has taken place.
Separately from that, we may offer you a paid service, for example a personal introduction to a specific person from the database. We state the price and the scope of such a service in advance: either in the profile form you fill in, or in a separate message before the work begins. An obligation to pay arises only after you have expressly agreed, including by ticking acceptance of these Terms when you submit the profile. Until there is such agreement, no payments arise for you, and free participation in the database continues in full.
The package is valid for 9 months from the date of payment. The period is suspended for as long as you freeze the process.
If no Date has taken place within that period, we refund £100 for each introduction not delivered. If no introduction was delivered at all, we refund the full price of the package, £300.
Once a Date has taken place, the package is complete and no refund arises for the remaining introductions.
If a person we present does not meet an essential criterion from your request, the introduction is not counted and we provide a replacement free of charge. You need to tell us within five working days of the introduction, or, where a Date takes place, within five working days of the Date. A replacement is the only remedy on this ground; no refund arises.
If you stop the process yourself before the end of the period, the remaining introductions are not refunded.
You may cancel the agreement within 14 days of signing, without giving a reason. We retain £180 for the interview already conducted and £100 for each introduction delivered, and refund the balance. The right to cancel is lost once the service has been fully performed, which includes where a Date has taken place.
The £180 interview fee is not refunded once the interview has taken place. If you cancel before the interview, it is refunded in full.
We cannot guarantee that mutual attraction or a relationship will develop. We guarantee our work: matching against your request, a personal conversation with each person before an introduction, and taking your feedback into account. We do not carry out criminal record, credit or other background checks, and we do not independently verify the truth of what a person tells us about themselves. You can change your request and preferences at any time — we continue the search with all of that in mind.
We reserve the right to suspend the service if these obligations are breached.
All of our work is strictly confidential. The database is private. Everyone is bound by confidentiality obligations: for clients they are part of the contract; for people who send us a profile they are part of these Terms, accepted when the profile is submitted. During the search we describe your request anonymously, and we reveal your identity only to those bound by such an obligation. Other matchmakers sign a separate non-disclosure agreement if the search runs through them.
We introduce people and help arrange a meeting, but we are not responsible for the behaviour and actions of third parties before, during, or after a meeting. Our total liability under the agreement is limited to the amount you have actually paid us.
These terms are governed by the law of England and Wales. We may update the terms; the current version is always published on this page.
Data controller: SVAXA LIMITED, Company Number 15981646, 167-169 Great Portland Street, London. For any data-related questions, write to info@svaha.ltd.
If you are a client of the service — that is, you have signed the contract and completed the interview — a separate policy applies to you: svaha.ltd/privacy-clients-en. It describes the processing of your data in detail and replaces this section for you. Below is about site enquiries and about the profiles of people in the database.
The site does not use cookies. For anonymised visit statistics we use Plausible Analytics: the service sets no cookies, receives your IP address and anonymises it, and we see only aggregate numbers. How many people opened a page, which link they came from, and whether they reached the point of submitting a form. These numbers cannot be linked to an individual.
To display fonts, the page requests them from Google Fonts servers; in doing so Google receives your IP address.
Enquiry data — while we are handling your request. Profiles — for as long as you want to stay in the database; we delete them on first request. Retention periods for clients' data are set out in the separate client policy.
You can request access to your data, its correction or deletion, restrict processing, withdraw consent, and lodge a complaint with a supervisory authority (in the UK, the ICO). To do so, write to info@svaha.ltd.