Last updated: 1 September 2026
This notice applies to clients of our matchmaking service. Data collected through the contact form on our website is covered by the terms of service.
Русская версия: по-русски. This English text is the governing version; the Russian translation is provided for convenience.
SVAXA LIMITED, trading as Svaha, is a company registered in England and Wales under company number 15981646, with its registered office at 167-169 Great Portland Street, Fifth Floor, London W1W 5PF. We are the controller of the personal data described in this notice.
We are registered with the UK Information Commissioner’s Office (ICO), registration reference ZC213986 (registered on 4 August 2026, Tier 1).
For any question about your data, contact us at info@svaha.ltd.
Some of what you tell us in the questionnaire and at interview is special category personal data under Article 9 UK GDPR: your ethnic origin, religious beliefs, health, and information about your sex life and sexual orientation.
We process this data only on the basis of your explicit consent, which we ask you to give separately in writing before your interview. You may withdraw your consent at any time by writing to info@svaha.ltd. Withdrawal does not affect the lawfulness of processing carried out before it, but it may make the matchmaking service impossible to deliver.
| Purpose | Lawful basis |
|---|---|
| Creating your profile and identifying potential partners | Performance of a contract, Article 6(1)(b) |
| Showing your profile to other clients of the service | Performance of a contract; for photographs and special category data, your consent, Articles 6(1)(a) and 9(2)(a) |
| Arranging a date, including passing contact details to the other party before the meeting | Performance of a contract |
| Issuing invoices and keeping accounting and tax records | Legal obligation, Article 6(1)(c) |
| Improving the quality of our matching | Legitimate interests, Article 6(1)(f) |
Where we rely on legitimate interests, we have considered your rights and freedoms and are satisfied that they are not overridden. You may object to this processing at any time.
We record and transcribe the interview only with your written consent. If you would rather we did not, we take handwritten notes instead. We send you the written summary of the conversation before it is used for matching, so that you can correct it, add to it, or ask us to remove anything from it.
We use an AI assistant to structure questionnaire data, prepare profile descriptions, and maintain working records as part of delivering the service. Interviews are transcribed by an automated transcription service.
Decisions about who is shown to whom are made by a person. We do not carry out automated decision-making that produces legal or similarly significant effects concerning you within the meaning of Article 22 UK GDPR.
The setting that would allow the content of our working conversations to be used for training AI models is switched off with our providers. Your data is not used to train AI models.
Your profile is shown, in limited form, to other clients of the service as part of the matching process. We disclose only the minimum necessary for the other person to decide whether they wish to meet you. Anything you ask us to keep private is not disclosed.
Contact details are exchanged only once both parties have agreed to meet, and are passed shortly before the meeting itself.
Partner agencies and matchmakers. Where the search is carried out through a partner agency, we share your profile with that agency: first in anonymised form, without your name, photographs or contact details, and identifying information only after you have given separate consent to that in your agreement with us. Partner agencies may be located outside the United Kingdom, including in the European Economic Area. We have a data sharing agreement in place with each such agency which obliges it to keep your data confidential and to use it only for matchmaking. You can withdraw this consent at any time by writing to info@svaha.ltd, after which we stop sharing your profile.
We use the following service providers, who process personal data on our instructions and not for their own purposes:
| Provider | Purpose |
|---|---|
| SmartSuite | client database |
| Dropbox | storage of working files |
| Google Workspace | email, calendar, file storage |
| Tactiq | interview transcription |
| PandaDoc | contract signature |
| Make | automated data exchange between the systems above |
| OpenAI, Anthropic | AI assistant |
| Revolut | payment processing |
Where you choose to correspond with us by messenger, your messages are handled by the messenger service under its own terms. We use such channels for correspondence with you, for presenting to potential partners the profile information you have approved for sharing, and, where you and another client have agreed to meet, for exchanging the pre-date information described above.
We do not sell your data and we do not share it for advertising or marketing purposes. We may disclose your data where we are required to do so by law, or where it is necessary to establish, exercise or defend legal claims.
Some of the providers listed above are located outside the United Kingdom, principally in the United States and the European Economic Area.
Where data is transferred to the United States, the transfer is made under the International Data Transfer Addendum to the standard contractual clauses, as incorporated into our agreements with those providers. Where data is transferred within the European Economic Area, the transfer is made on the basis of the adequacy regulations made by the UK Secretary of State.
Messenger services you choose to use for correspondence with us may store data outside the United Kingdom under their own terms.
The same applies to partner agencies: we transfer data only to countries the United Kingdom recognises as providing an adequate level of protection, or under the standard contractual safeguards provided for by law.
| Data | Retention period |
|---|---|
| Profile, questionnaire, photographs, partner criteria | For the term of the contract and 12 months after it ends |
| Interview recordings, transcripts and summaries | Up to 12 months after the contract ends |
| Financial and accounting records | 6 years, as required by tax law |
| The contract and correspondence evidencing how we handled your requests | 6 years, the general limitation period under the law of England and Wales |
At the end of the applicable period we delete or anonymise the data.
You have the right to:
To exercise any of these rights, write to info@svaha.ltd. We respond within one month.
If you are unhappy with how we handle your data, you can complain to us at info@svaha.ltd. We will acknowledge your complaint and inform you of the outcome without undue delay.
If you are not satisfied with our response, you may complain to the Information Commissioner's Office: ico.org.uk, helpline 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
The current version is always available at svaha.ltd/privacy-clients-en.
SVAXA LIMITED · Company number 15981646 · 167-169 Great Portland Street, Fifth Floor, London W1W 5PF